November 19, 2005My Norton Internet Security just recently expired, I've un-installed the Norton stuff and briefly installed something called (AVG Virus Scanner) along with (Tiny Personal Firewall) from our local internet provider, it's free, after installing this I couldn't access the internet so now I've un-installed them, I have internet access again. any ideas on what may have gone wrong ?
November 19, 2005Those are both very good programs. When you first booted up with the Tiny personal firewall, did you get an option to allow your browser to go on line? My guess is the firewall is blocking your browser. Reinstall and look for a setup page, and set it to allow your browser permanent access to the net. An easier firewall to use is Zone Alarm free. It will give you an option right at the beginning to check to automatically allow required files to go on line. Don't forget to download the latest virus updates for AVG.
November 19, 2005Watch out for ZoneAlarm, the free version is a little screwy sometimes... I know becuase I run it on all 6 of my computers... If you have windows xp the 2nd service pack has a firewall installed in it that is normally good enough for most people. With any firewall you want to let port 80 open for the internet to work... most have settings to open ports individually...and with all security, make sure you UPDATE!!!
On a side note, Welcome to CTW, both of you!
November 19, 2005Welcome to CTW. I run AVG and have for quite a few years. If you have Shaw as your internet service provider their program won't always work even with tech assistance. I had a lot of problems with it so reinstalled AVG. It seems that some programs won't work properly if all the other internet security programs aren't completely removed includeing windows security this info was from tech support.
November 19, 2005I am a field tech at Shaw and most of the problem's are caused by old files in the reg and a comp with not enough ram and proc power
I have no problem's whatsoever but I ran it on a fairly new install (reformatted)
I have run into a handfull of computers that had viruses that could not be removed with AVG,but it's better than nothing
Shaw is supposed to be working on a new version of F secure which isn't so resource intense
I agree your problem was probably with your firewall setting's.but I am not familiar with that progarm
As for Zone Alarm I tried to remove it as it was alway's troubling me with on line gaming.The worst part is when you remove it ,it leaves about 75 files in the regristry and you will never get on line again till they are removed manually(reg edit)
If I were you I would go with an older version of Norton again ,2003
November 20, 2005If you are running Windows XP with Service Pack 2, there is no need for a third party firewall as SP2 had one built in. Just make sure it is enabled.
November 20, 2005pursang
ok we need some input to chew over!!!
what os you running?
how much ram?
how long have you had the compture?
how often do you install files?
how often do you un-install files?
how much do you know about computers?
November 24, 2005Thank you everyone for the quick reply, Corky356, Shikeagle, Taggie, Rainman,and Spartacus, thanks also for the welcome.
I've been busy attending weddings lately so the computer is in the same condition as when I first wrote you, except maby a little faster, I was watching a few video clips and some of them the download was almost instantaneous ! very impressive, not sure if this has anything to do with not having the norton or avg stuff running.
Corky 356: I'm glad to hear the AVG is a good program, luckily my computer is new and already has a firewall, funny thing the lady at our ISP never bothered to ask me what computer I had so I just assumed she was pointing me in the right direction, I really can't remember all the points where I could have made mistakes, but I'm sure I denied access to a few things, next time I'm taking notes !
Shikeagle: Thanks for the great advice, this is my first computer and it's actually pretty funny sometimes, I've spent ten minutes looking at the screen pressing every button I could find trying to perform a task I had done before, only to find that right clicking the mouse is what I needed. an HP guy got a laugh when I spent 3 months on the internet and hadn't deleted any cookies or history yet ! gotta laugh.
Thanks to your advice I think I'll skip ZoneAlarm and try the AVG again. I bought my computer new and have had it for a little over three months now, it's an HP Compaq Presario SR 1500NX. with the 2nd service pack. I looked for some of the information you asked for but I'm not sure where to look, but here some stuff I did find.
AMD Sempron (tm) 3000+2.00GHz. 192MB of RAM.
How often do I install files ? well, AVG and Tiny may have been the first ones but I'm not sure, I can't recall if installing files was involved in the initial setup of the computer or not, I do remember filling up 10 CD-R discs shortly after I turned it on.
How often do I un-unstall files ? I'm pretty sure AVG and Tiny were the first two, I did call HP about speeding the computer up and they helped me to remove a few things I was not using, these were items that originally showed up on the desktop and are now gone.
How much do I know about computers ? almost nothing ! I've done some work on the word processor, made some labels for the CD covers, scanned a few things on the printer-scanner-copier and sent them to the computer so I can attempt to put them on the internet, put loads of cool sites into my favorites. the internet is really why I bought the computer, a company called China Creek installed these towers to bounce the signals up and down the valley, so instead of having dial up or cable we have fairly high speed access.
When you mention Updates for the security systems, is this something I subscribe to and it automatically updates whenever I'm on the internet ? or do I have to check for updates ?
Taggie: No I don't think Shaw is the ISP, being just down the road from me in Nelson you may know the Keremeos area, were kind of in the bush here, but a company called China Creek based in Princeton have installed towers in strategic points and are bouncing the signal up and down the valley, from Princeton to Hedly to Keremeos to Cawston, next will over to Oliver and Osoyoos as well, great for us little towns to get high speed !
RainMan: Thanks a lot for the heads up on Zone Alarm !
Spartacus: I've checked and it is enabled, Thanks.
November 24, 2005To check windows update... go to start->control panel->
There are a few ways it will display.. in another menu or in a new window... regardless, look for the security center icon....
this window will show you your firewall status, updates, and virus protection
As long as you have a legal copy of windows, the updates for windows are free...
Norton makes you pay like $20/yr for their updates... pretty cheap considering the alternative...
Congrats on the new computer.. that is a very quick computer for the internet and you shouldn't have any hardware problems with it... It takes a little while to get all the bugs outta the software though... but once it is set up good it will run like a****** ape!!!!!